Return policy
You have 30 days from delivery to request a return on eligible items in original condition.
Care, made simple
Returns & Refunds
We want every order to feel just right. Find clear answers about returns, refunds, exchanges, and support.
How to start a return
Contact our support team with your order number and we will guide you through the next steps.
Refund timeline
Once your return is approved, refunds are typically issued within 5–10 business days.
Exchanges
Need another option? We are happy to help with an exchange when stock is available.
Non-returnable items
Personalised, final-sale, and gift cards cannot be returned unless they arrive damaged.
Contact support
Our team is here to make things easy. Reach out and we will respond as soon as possible.